Two fluid approximations for multi-server queues with abandonments (Q2488231)

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Two fluid approximations for multi-server queues with abandonments
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    Two fluid approximations for multi-server queues with abandonments (English)
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    25 August 2005
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    Multi-server queues with abandonment
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    Queues with state-dependent rates
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    Heavy-traffic limits
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    Fluid limits
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    Diffusion approximations
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    Call centers
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