Optimal selection of contracts and work shifts in multi-skill call centers (Q2513755)
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scientific article; zbMATH DE number 6391968
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| English | Optimal selection of contracts and work shifts in multi-skill call centers |
scientific article; zbMATH DE number 6391968 |
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Optimal selection of contracts and work shifts in multi-skill call centers (English)
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28 January 2015
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workforce management
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call center optimization
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integer linear programming
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GRASP
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manpower planning
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0.7971652746200562
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0.7741125822067261
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0.76688551902771
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0.7539741396903992
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