The variance constant for the actual waiting time of the PH/PH/1 queue (Q2564689)

Let \(w_n\) denote the actual waiting time in the PH/PH/1 queue. Using Poisson's equation the functional \({1\over n} \sum^{n-1}_{k=0} f(w_k)\) converges to the normal random variable in distribution. The variance of the limiting random variable has been refered to as (time average) variance constant. The author derives explicit solutions to Poisson's equation using phase-type methodology. Some numerical examples are also presented for some particular cases.