Retrial queues with balanced call blending: analysis of single-server and multiserver model (Q291311)
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scientific article; zbMATH DE number 6589810
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| English | Retrial queues with balanced call blending: analysis of single-server and multiserver model |
scientific article; zbMATH DE number 6589810 |
Statements
Retrial queues with balanced call blending: analysis of single-server and multiserver model (English)
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7 June 2016
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Markov chain
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retrial queues
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single server
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multiserver
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call centers
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call blending
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0.9642937183380128
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0.8898266553878784
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0.789983868598938
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0.7847011685371399
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0.7795559763908386
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