Queues with many servers: the virtual waiting-time process in the QED regime (Q3168983)

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scientific article; zbMATH DE number 5881587
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    Queues with many servers: the virtual waiting-time process in the QED regime
    scientific article; zbMATH DE number 5881587

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      Queues with Many Servers: The Virtual Waiting-Time Process in the QED Regime (English)
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      27 April 2011
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      multiserver queue
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      heavy-traffic
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      quality- and efficiency-driven (QED) or Halfin-Whitt regime
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      economies of scale
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      telephone call or contact centers
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