EXPLORING THE DIMENSIONALITY OF SERVICE QUALITY: AN APPLICATION OF TOPSIS IN THE INDIAN BANKING INDUSTRY (Q3632035)
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scientific article; zbMATH DE number 5567788
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| English | EXPLORING THE DIMENSIONALITY OF SERVICE QUALITY: AN APPLICATION OF TOPSIS IN THE INDIAN BANKING INDUSTRY |
scientific article; zbMATH DE number 5567788 |
Statements
EXPLORING THE DIMENSIONALITY OF SERVICE QUALITY: AN APPLICATION OF TOPSIS IN THE INDIAN BANKING INDUSTRY (English)
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23 June 2009
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service quality
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TOPSIS
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banking
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factors
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dimensionality
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performance evaluation
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ranking
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0.7174317836761475
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0.6928709149360657
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0.6917158961296082
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0.6842018365859985
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