An \(M/M/2\) queueing system with heterogeneous servers including one with working vacation (Q448323)

Summary: This paper analyzes an \(M/M/2\) queueing system with two heterogeneous servers, one of which is always available and the other one goes on vacation in the absence of customers waiting for service. The server on vacation, however, returns to serve at a low rate as an arrival finds the other server busy. The system is analyzed in the steady state using the matrix geometric method. The busy period of the system is analyzed, and the mean waiting time in the stationary regime is computed. A conditional stochastic decomposition of the stationary queue length is obtained. An illustrative example is also provided.