A staffing model for call center with customer patience variation (Q5166027)
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scientific article; zbMATH DE number 6310682
| Language | Label | Description | Also known as |
|---|---|---|---|
| default for all languages | No label defined |
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| English | A staffing model for call center with customer patience variation |
scientific article; zbMATH DE number 6310682 |
Statements
30 June 2014
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call center
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customer patience
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delay information
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human resources staffing
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0.785169780254364
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0.7518538236618042
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0.7491812705993652
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0.7485432624816895
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0.7343146204948425
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