Measuring service quality based on number of customer complains (Q5756358)
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scientific article; zbMATH DE number 5187029
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|---|---|---|---|
| default for all languages | No label defined |
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| English | Measuring service quality based on number of customer complains |
scientific article; zbMATH DE number 5187029 |
Statements
Measuring service quality based on number of customer complains (English)
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4 September 2007
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customer service
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service quality indices
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UMP test
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0.7851932644844055
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0.7258817553520203
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0.6867592334747314
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