Measuring service quality based on number of customer complains (Q5756358)
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scientific article; zbMATH DE number 5187029
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Measuring service quality based on number of customer complains |
scientific article; zbMATH DE number 5187029 |
Statements
Measuring service quality based on number of customer complains (English)
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4 September 2007
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customer service
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service quality indices
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UMP test
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