Optimal buffer size and dynamic rate control for a queueing system with impatient customers in heavy traffic (Q607269)

In this paper a stochastic processing system with variable arrival and service rates both drift control policy as well as rejection control policy are given consideration. The authors established a necessary and sufficient condition for the optimal buffer size. Then, with the aid of the assumed cost function, including a penalty for each rejected customers, the explicit optimal strategy for the limiting diffusion control problem (the Brownian control problem or BCP) was determined. In detail, an optimal buffer size and an optimal service rate for the queueing system in heavy traffic was established. The above referenced BCP problem addresses the cost structure for the control problem, as well as the main result of this paper. In my opinion it provides the proofs confirming the asymptotic optimality for the queueing system in heavy traffic. Furthermore, the problem of optimal buffer size and dynamic rate control for this queueing system with the rejection and impatient customers was effectively clarified. The specification about the BCP problem can be studied independently of other parts.