Managing consumer returns in a competitive environment

DOI10.1287/MNSC.1100.1274MaRDI QIDQ3005688zbMATH OpenOpenAlexFDO

Authors Jeffrey D. Shulman, Anne T. Coughlan, R. Canan Savaskan

Publication date 9 June 2011

Published in Management Science (Search for Journal in Brave)

Full work available at URL https://semanticscholar.org/paper/78dc1bf871e7c16cd8a58b4259695b87ae0ab76b

zbMATH Keywords

channels of distributioncompetitive strategymarketingpricing

Mathematics Subject Classification ID

Marketing, advertising (90B60) Microeconomic theory (price theory and economic markets) (91B24)

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• Forays into omnichannel: an online retailer's strategies for managing product returns
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• Decisions of e-commerce supply chain under consumer returns and different power structures
• Green product development under competition: a study of the fashion apparel industry
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• Whether a retailer should enter an e‐commerce platform taking into account consumer returns
• Optimal product quality and pricing strategy for a two-period closed-loop supply chain under return policy
• Blockchain adoption in retail operations: stablecoins and traceability
• The effect of return and price adjustment policies on a retailer's performance
• Consumer returns policies with endogenous deadline and supply chain coordination
• Store assistance and coordination of supply chains facing consumer's return

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