On dispatching unequally capable service technicians

DOI10.1093/IMAMAN/13.3.153MaRDI QIDQ4461865zbMATH OpenOpenAlexFDO

Authors

Publication date 18 May 2004

Published in IMA Journal of Management Mathematics (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1093/imaman/13.3.153

zbMATH Keywords

loss ratemanpower planningMarkov decision processoptimal policy

Mathematics Subject Classification ID

Theory of organizations, manpower planning in operations research (90B70) Markov and semi-Markov decision processes (90C40)

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Cited in

(2)

• Accounting for cost heterogeneity on the demand in the context of a technician dispatching problem
• Allocation Models and Heuristics for the Outsourcing of Repairs for a Dynamic Warranty Population

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