Performance analysis of a queue with congestion-based staffing policy

DOI10.1287/MNSC.1080.0914MaRDI QIDQ3117793zbMATH OpenOpenAlexFDO

Authors Zhe George Zhang

Publication date 1 March 2012

Published in Management Science (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1287/mnsc.1080.0914

zbMATH Keywords

congestion-based staffingfluid limitsmatrix-geometric solutionregeneration cycle

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

Recommendations

• Staffing of time-varying queues to achieve time-stable performance
• Expected Performance of a Queueing System with Ancillary Activities
• Staffing large-scale service systems with distributional uncertainty
• Staffing of time-varying queues using a geometric discrete time modelling approach
• Optimal staffing for ticket queues

Cited in

(9)

• Two-stage security screening strategies in the face of strategic applicants, congestions and screening errors
• Optimal staffing for ticket queues
• Difference equations approach for multi-server queueing models with removable servers
• Optimal policies of M(t)/M/c/c queues with two different levels of servers
• scientific article; zbMATH DE number 5244846 (Why is no real title available?)
• Simulation optimization in security screening systems subject to budget and waiting time constraints
• Strategic behavior and optimization of an M/M/1 queue with \(N\)-policy and hysteretic control
• Optimal ordering strategy and budget allocation for the COVID-19 vaccination planning
• Police staffing and workload assignment in law enforcement using multi-server queueing models

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