Wyean Chan

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List of research outcomes

This list is not complete and representing at the moment only items from zbMATH Open and arXiv. We are working on additional sources - please check back here soon!

PublicationDate of PublicationType
A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty
European Journal of Operational Research
2021-06-07Paper
Optimizing daily agent scheduling in a multiskill call center
European Journal of Operational Research
2009-12-10Paper


Research outcomes over time


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