A joint measurement of efficiency and effectiveness for non-storable commodities: integrated data envelopment analysis approaches
From MaRDI portal
Publication:1037676
DOI10.1016/j.ejor.2009.03.005zbMath1179.90075MaRDI QIDQ1037676
Lawrence W. Lan, Barbara T. H. Yen, Yu-Chiun Chiou
Publication date: 16 November 2009
Published in: European Journal of Operational Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1016/j.ejor.2009.03.005
technical efficiency; service effectiveness; technical effectiveness; integrated data envelopment analysis; non-storable commodities
90B22: Queues and service in operations research
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