Phase-type arrivals and impatient customers in multiserver queue with multiple working vacations

DOI10.1155/2016/4024950MaRDI QIDQ1748491zbMATH OpenOpenAlexWikidataFDO

Authors Cosmika Goswami, N. Selvaraju

Publication date 11 May 2018

Published in Advances in Operations Research (Search for Journal in Brave)

Copyright license Creative Commons Attribution 4.0 International

Full work available at URL https://doi.org/10.1155/2016/4024950

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

Review text

Summary: We consider a PH/M/c queue with multiple working vacations where the customers waiting in queue for service are impatient. The working vacation policy is the one in which the servers serve at a lower rate during the vacation period rather than completely ceasing the service. Customer's impatience is due to its arrival during the period where all the servers are in working vacations and the arriving customer has to join the queue. We formulate the system as a nonhomogeneous quasi-birth-death process and use finite truncation method to find the stationary probability vector. Various performance measures like the average number of busy servers in the system during a vacation as well as during a nonvacation period, server availability, blocking probability, and average number of lost customers are given. Numerical examples are provided to illustrate the effects of various parameters and interarrival distributions on system performance.

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