Make waiting not to seem like waiting: capacity management of waiting-area entertainment

DOI10.1016/J.ORL.2022.10.015MaRDI QIDQ2102850zbMATH OpenOpenAlexFDO

Authors Ke Sun, Yunan Liu, Xiang Li

Publication date 12 December 2022

Published in Operations Research Letters (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1016/j.orl.2022.10.015

zbMATH Keywords

strategic customerspsychology of waiting linesqueueing economics modelwaiting-area entertainment

Mathematics Subject Classification ID

Operations research, mathematical programming (90-XX)

Recommendations

• Equilibrium queueing strategies in M/G/1 queues with the reference time effect
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• Using strategic idleness to improve customer service experience in service networks

Cites work

• Rational queueing
• The Regulation of Queue Size by Levying Tolls
• To queue or not to queue: equilibrium behavior in queueing systems.

Cited in

(1)

• The optimal decision of service provider considering extra waiting area value-added services -- pooled or dedicated?

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