Equilibrium queueing strategies in M/G/1 queues with the reference time effect

DOI10.1007/S11009-023-10062-XMaRDI QIDQ6204665zbMATH OpenFDO

Authors Tao Jiang, Li Gao, Xudong Chai

Publication date 2 April 2024

Published in Methodology and Computing in Applied Probability (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1007/S11009-023-10062-X

zbMATH Keywords

customer strategic behaviorpsychological expectation of waiting timereference time effectsservice system efficiency measures

Mathematics Subject Classification ID

Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22) Applications of game theory (91A80)

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Cites work

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• Equilibrium and optimal balking strategies for low-priority customers in the \(M/G/1\) queue with two classes of customers and preemptive priority
• Equilibrium queueing strategies of two types of customers in a two-server queue
• scientific article; zbMATH DE number 3522951 (Why is no real title available?)
• Increases or discounts: price strategies based on customers' patience times
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• To incentivize the fast server or not? Firm's dilemma when queue signals service rate in high-contact services
• To queue or not to queue: equilibrium behavior in queueing systems.
• When should service firms provide free experience service?

Cited in

(1)

• Make waiting not to seem like waiting: capacity management of waiting-area entertainment

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