Equilibrium joining strategies of delay-sensitive customers in a queueing system with service quality feedback
Summary: In some queueing systems, customers are frequently asked for giving a service quality feedback for their service at their service completion instants. Based on this phenomenon, in this paper, we model this type of queueing systems as clearing queues with service quality feedback and system maintenance. Once the system receives an unsatisfied (negative) feedback from customers (i.e., a customer is unsatisfied with the service), the system undergoes an adjustment procedure, and at the same time, all the present customers are forced to leave the system. By considering the waiting cost and reward, we discuss the joining behavior of customers and, respectively, derive the corresponding equilibrium joining strategies and social optimal strategies under different levels of information (the observable and the unobservable cases). Finally, some numerical examples are provided to show the effect of several system parameters on the equilibrium and optimal balking strategies.
- Equilibrium joining strategies in batch service queueing systems
- Equilibrium joining strategies in the single server queues with negative customers
- Strategic customer behavior in a queueing system with delayed observations
- Strategic customer behavior in an \(M/M/1\) feedback queue
- Customers' joining behavior in an unobservable GI/Geo/m queue
- ANALYSIS OF A CLEARING QUEUEING SYSTEM WITH SERVER MAINTENANCE AFTER N NEGATIVE FEEDBACKS
- Analysis of a clearing queueing system with setup times
- Analysis of a GI/M/1 queue in a multi-phase service environment with disasters
- Analysis of a stochasticclearing system with repeated attempts
- Congestion Tolls for Poisson Queuing Processes
- Customer equilibrium and optimal strategies in an M/M/1 queue with dynamic service control
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- Equilibrium balking strategies in the observable single-server queue with breakdowns and repairs
- Equilibrium joining strategies in batch service queueing systems
- Equilibrium strategies of the unobservable M/M/1 queue with balking and delayed repairs
- Equilibrium threshold joining strategies in partially observable batch service queueing systems
- New results on equilibrium balking strategies in the single-server queue with breakdowns and repairs
- On some time non-homogeneous queueing systems with catastrophes
- Optimal and equilibrium balking strategies in the single server Markovian queue with catastrophes
- Rational queueing
- Sharing delay information in service systems: a literature survey
- Strategic behavior in the partially observable Markovian queues with partial breakdowns
- Strategic customer behavior in a two-stage batch processing system
- Strategic customers in a transportation station: when Is it optimal to wait?
- Strategic joining in \(M/M/1\) retrial queues
- The effect of catastrophes on the strategic customer behavior in queueing systems
- The Impact of Inspection Cost on Equilibrium, Revenue, and Social Welfare in a Single-Server Queue
- The M/G/1 queue with disasters and working breakdowns
- The Regulation of Queue Size by Levying Tolls
- To queue or not to queue: equilibrium behavior in queueing systems.
- Equilibrium threshold joining strategies in partially observable batch service queueing systems
- THE IMPACTS OF CUSTOMERS’ DELAY-RISK SENSITIVITIES ON A QUEUE WITH BALKING
- scientific article; zbMATH DE number 6874844 (Why is no real title available?)
- Equilibrium behavior in tandem Markovian queues with heterogeneous delay-sensitive customers
- Equilibrium queueing strategies in M/G/1 queues with the reference time effect
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