Effect of service quality on software sales and coordination mechanism in it service supply chain

DOI10.3934/jimo.2021165OpenAlexW3204044980WikidataQ120793241 ScholiaQ120793241MaRDI QIDQ2171117

Nengmin Zeng, Tinghai Ren, Dafei Wang, Kaifu Yuan

Publication date: 23 September 2022

Published in: Journal of Industrial and Management Optimization (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.3934/jimo.2021165

zbMATH Keywords

decisionmechanism designservice qualitysupply chain coordinationit service supply chain

Mathematics Subject Classification ID

Computer science (68-XX)

Cites Work

• Three-level warranty service contract among manufacturer, agent and customer: a game-theoretical approach
• Make-or-buy service capacity decision in a supply chain providing after-sales service
• Service supply chain management: a review of operational models
• Coordinating supplier's reorder point: a coordination mechanism for supply chains with long supplier lead time
• Optimizing product service system by franchise fee contracts under information asymmetry
• Impacts of decision sequences on a random yield supply chain with a service level requirement
• Capacity Allocation Using Past Sales: When to Turn-and-Earn

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