Service supply chain management: a review of operational models
From MaRDI portal
Publication:320065
DOI10.1016/J.EJOR.2015.05.053zbMATH Open1346.90190OpenAlexW374796111MaRDI QIDQ320065FDOQ320065
Authors: Yulan Wang, Bin Shen, Tsan-Ming Choi, Stein W. Wallace 
Publication date: 6 October 2016
Published in: European Journal of Operational Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1016/j.ejor.2015.05.053
Recommendations
- Service operations optimization: recent development in supply chain management
- Sustainable supply chain management: a modeling perspective
- scientific article; zbMATH DE number 2209628
- Tactical supply chain planning models with inherent flexibility: definition and review
- Understanding supply chain management: critical research and a theoretical framework
Research exposition (monographs, survey articles) pertaining to operations research and mathematical programming (90-02) Transportation, logistics and supply chain management (90B06)
Cites Work
- Optimal control of service parameter for a perishable inventory system maintained at service facility with impatient customers
- Single and multi-period optimal inventory control models with risk-averse constraints
- Optimal newsvendor policies for dual-sourcing supply chains: A disruption risk management framework
- A study of repairable parts inventory system operating under performance-based contract
- Three-level warranty service contract among manufacturer, agent and customer: a game-theoretical approach
- Make-or-buy service capacity decision in a supply chain providing after-sales service
- Optimizing reliability and service parts logistics for a time-varying installed base
- Impact of sourcing flexibility on the outsourcing of services under demand uncertainty
- A General Equilibrium Model for Industries with Price and Service Competition
- Managing a Distribution Channel Under Asymmetric Information with Performance Requirements
- Internal supply chain coordination in the electric utility industry
- Strategic wholesale pricing in a supply chain with a potential entrant
- Pricing of full-service repair contracts
- Robust supply chain network design with service level against disruptions and demand uncertainties: a real-life case
- Contract design and supply chain coordination in the electricity industry
- An integrated guaranteed- and stochastic-service approach to inventory optimization in supply chains
- The risk and information sharing of application services supply chain
- Taming the bullwhip effect whilst watching customer service in a single supply chain echelon
- ``We will be right with you: managing customer expectations with vague promises and cheap talk
- Inducing high service capacities in outsourcing \textit{via} penalty and competition
- Outsourcing via service competition
- Performance contracting in after-sales service supply chains
- Contracting for infrequent restoration and recovery of mission-critical systems
- Call center outsourcing contracts under information asymmetry
- Cost and quality of service analysis of production systems based on the cumulative downtime
- On service consistency in multi-period vehicle routing
- Incentives to improve the service level in a random yield supply chain: the role of bonus contracts
- Bunkering decisions for a shipping liner in an uncertain environment with service contract
- Coordinating supplier's reorder point: a coordination mechanism for supply chains with long supplier lead time
- Optimization of cost and service level in the presence of supply chain disruption risks: single vs. multiple sourcing
- Pricing and balancing of the sea-cargo service chain with empty equipment repositioning
- Competition in Service Industries
- Optimizing Service Parts Inventory in a Multiechelon, Multi-Item Supply Chain with Time-Based Customer Service-Level Agreements
- Competition for Procurement Contracts with Service Guarantees
- CORRELATIONS IN STOCHASTIC PROGRAMMING: A CASE FROM STOCHASTIC SERVICE NETWORK DESIGN
- Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation
- Competition and contracting in service industries
- Telecom service provider portal: revenue sharing and outsourcing
- Strategic interactions in service supply chain with horizontal competition
- Strategic outsourcing under technology spillovers
- Financing the newsvendor: supplier vs. bank, and the structure of optimal trade credit contracts
- Optimal contracts for outsourcing of repair and restoration services
- Dynamic capacity expansion for a service firm with capacity deterioration and supply uncertainty
- An insurance risk management framework for disaster relief and supply chain disruption inventory planning
- Joint logistics and financial services by a 3PL firm
- Retail service for mixed retail and e-tail channels
- Analysis of a two-stage telecommunication supply chain with technology dependent demand
- Composite-variable modeling for service parts logistics
- Service and cost benefits through clicks-and-mortar integration: implications for the centralization/decentralization debate
Cited In (39)
- Less is more? Channel separation to mitigate triple competition and combat copycats in agency e-commerce
- Power structure and channel integration strategy for online retailers
- Quality risk in logistics outsourcing: a fourth party logistics perspective
- Services outsourcing under asymmetric cost information
- Logistics sourcing of e-commerce firms considering promised delivery time and environmental sustainability
- OR for entrepreneurial ecosystems: a problem-oriented review and agenda
- Equilibrium pricing, advertising, and quality strategies in a platform service supply chain
- Optimal investment problem between two insurers with value-added service
- Supply chain financing with advance selling under disruption
- Optimal decisions of elderly care service supply chain with government intervention
- For showing only, or for selling? The optimal physical store mode selection decision for e‐tailers under competition
- Optimizing 3PL service delivery using a cost-to-serve and action research framework
- Two-period pricing and utilization decisions in a dual-channel service-only supply chain
- Service capacity procurement of logistics service supply chain with demand updating and loss-averse preference
- Coordination of port service chain with an integrated contract
- A survey of healthcare facility location
- Non-cooperative and cooperative game-theoretic models for usage-based lease contracts
- When should a manufacturer set its direct price and wholesale price in dual-channel supply chains?
- Effects of channel encroachment on the software and service decisions in IT supply chains
- Strategy for improving efficiency of supply chain quality management in buyer-supplier dyads: the suppliers' perspective
- Service operations optimization: recent development in supply chain management
- Effect of service quality on software sales and coordination mechanism in IT service supply chain
- Decision optimization in service supply chain: the impact of demand and supply-driven data value and altruistic behavior
- Effects of competition on software and service decisions in a co-opetition supply chain
- The servicisation of the cutting tool supply chain
- Cooperation strategy for an online travel platform with value‐added service provision under demand uncertainty
- Optimizing production and maintenance for the service-oriented manufacturing supply chain
- Socially responsible service operations management: an overview
- Collaboration under outcome-based contracts for information technology services
- Impact of telemedicine on healthcare service system considering patients' choice
- Optimal online channel strategies for a hotel considering direct booking and cooperation with an online travel agent
- Information leakage in a cross-border logistics supply chain considering demand uncertainty and signal Inference
- Optimal inventory policy for fast-moving consumer goods under e-commerce environment
- Contract design for equipment after-sales service with business interruption insurance
- Outsourcing management under various demand information sharing scenarios
- Enhancing e-platform business by customer service systems: a multi-methodological case study on Ali Wangwang instant message's impacts on TaoBao
- A game model of supply chain management based on fractal analysis of time series
- Fourth party logistics service quality management with logistics audit
- Understanding the barriers of service supply chain management: an exploratory case study from Indian telecom industry
This page was built for publication: Service supply chain management: a review of operational models
Report a bug (only for logged in users!)Click here to report a bug for this page (MaRDI item Q320065)
