Service operations optimization: recent development in supply chain management

DOI10.1155/2015/609061MaRDI QIDQ1666132zbMATH OpenOpenAlexWikidataFDO

Authors Bin Shen

Publication date 27 August 2018

Published in Mathematical Problems in Engineering (Search for Journal in Brave)

Copyright license Creative Commons Attribution 3.0 Unported

Full work available at URL https://doi.org/10.1155/2015/609061

Mathematics Subject Classification ID

Transportation, logistics and supply chain management (90B06)

Review text

Summary: Services are the key of success in operation management. Designing the effective strategies by optimization techniques is the fundamental and important condition for performance increase in service operations (SOs) management. In this paper, we mainly focus on investigating SOs optimization in the areas of supply chain management, which create the greatest business values. Specifically, we study the recent development of SOs optimization associated with supply chain by categorizing them into four different industries (i.e., e-commerce industry, consumer service industry, public sector, and fashion industry) and four various SOs features (i.e., advertising, channel coordination, pricing, and inventory). Moreover, we conduct the technical review on the stylish industries/topics and typical optimization models. The classical optimization approaches for SOs management in supply chain are presented. The managerial implications of SOs in supply chain are discussed.

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Cited in

(8)

• Evaluating the effect of sub-optimality
• Optimization of the product service supply chain under the influence of presale services
• OR and the management of electronic services
• Socially responsible service operations management: an overview
• Optimizing production and maintenance for the service-oriented manufacturing supply chain
• The servicisation of the cutting tool supply chain
• Service supply chain management: a review of operational models
• Preface

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