Waiting time distribution of a queueing system with postservice activity

DOI10.1016/J.CAMWA.2005.11.021zbMATH Open1110.90019OpenAlexW2044633176MaRDI QIDQ2494776FDOQ2494776

Authors: Ken'ichi Kawanishi 

Publication date: 30 June 2006

Published in: Computers & Mathematics with Applications (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.camwa.2005.11.021

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zbMATH Keywords

Closed-form solutionBaker-Hausdorff lemmaMarkovian point processAutomatic call distribution (ACD)Waiting time distribution

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Markov and semi-Markov decision processes (90C40)

Cites Work

• Introduction to Matrix Analytic Methods in Stochastic Modeling
• Title not available (Why is that?)
• Title not available (Why is that?)
• A single-server queue with server vacations and a class of non-renewal arrival processes
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• Queueing models of call centers: An introduction
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Cited In (1)

• Expected Performance of a Queueing System with Ancillary Activities

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