Waiting time distribution of a queueing system with postservice activity

DOI10.1016/J.CAMWA.2005.11.021MaRDI QIDQ2494776zbMATH OpenOpenAlexFDO

Authors Ken'ichi Kawanishi

Publication date 30 June 2006

Published in Computers & Mathematics with Applications (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1016/j.camwa.2005.11.021

zbMATH Keywords

Closed-form solutionBaker-Hausdorff lemmaMarkovian point processAutomatic call distribution (ACD)Waiting time distribution

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Markov and semi-Markov decision processes (90C40)

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Cites work

• scientific article; zbMATH DE number 19792 (Why is no real title available?)
• scientific article; zbMATH DE number 1034200 (Why is no real title available?)
• scientific article; zbMATH DE number 194776 (Why is no real title available?)
• scientific article; zbMATH DE number 805121 (Why is no real title available?)
• A single-server queue with server vacations and a class of non-renewal arrival processes
• Introduction to Matrix Analytic Methods in Stochastic Modeling
• Queueing models of call centers: An introduction

Cited in

(1)

• Expected Performance of a Queueing System with Ancillary Activities

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