Shift scheduling with optimized service levels and employee satisfaction

zbMATH Open1268.90033MaRDI QIDQ2908620FDOQ2908620

Authors: Tanja Van Hecke 

Publication date: 5 September 2012

Published in: The Mathematical Scientist (Search for Journal in Brave)

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zbMATH Keywords

call center

Mathematics Subject Classification ID

Deterministic scheduling theory in operations research (90B35) Performance evaluation, queueing, and scheduling in the context of computer systems (68M20) Integer programming (90C10)

Cited In (5)

• Quality assurance laboratory planning system to maximize worker preference subject to certification and preference balance constraints
• A goal programming approach to nurse scheduling with individual preference satisfaction
• Scheduling part-time personnel with availability restrictions and preferences to maximize employee satisfaction
• Multicommodity network flow model of a human resource allocation problem considering time periods
• THE ASSIGNMENT OF INDIVIDUAL RENEWABLE RESOURCES IN SCHEDULING

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