Shift scheduling with optimized service levels and employee satisfaction

MaRDI QIDQ2908620zbMATH OpenFDO

Authors Tanja Van Hecke

Publication date 5 September 2012

Published in The Mathematical Scientist (Search for Journal in Brave)

zbMATH Keywords

call center

Mathematics Subject Classification ID

Deterministic scheduling theory in operations research (90B35) Performance evaluation, queueing, and scheduling in the context of computer systems (68M20) Integer programming (90C10)

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Cited in

(5)

• A goal programming approach to nurse scheduling with individual preference satisfaction
• THE ASSIGNMENT OF INDIVIDUAL RENEWABLE RESOURCES IN SCHEDULING
• Scheduling part-time personnel with availability restrictions and preferences to maximize employee satisfaction
• Quality assurance laboratory planning system to maximize worker preference subject to certification and preference balance constraints
• Multicommodity network flow model of a human resource allocation problem considering time periods

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