Customer satisfaction incentives with budget constraints

DOI10.1111/ITOR.12259MaRDI QIDQ4624908zbMATH OpenOpenAlexFDO

Authors Shiming Deng, Tian Wang, Xingjian Chang

Publication date 20 February 2019

Published in International Transactions in Operational Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1111/itor.12259

zbMATH Keywords

principal-agent modelscustomer satisfactionincentive designreward risk diversification

Mathematics Subject Classification ID

Consumer behavior, demand theory (91B42)

Recommendations

• Incentive design with customer satisfaction for business process outsourcing: multi-task vs. multi-agent
• scientific article; zbMATH DE number 2112535
• Incentive mechanism design problem based on gradient dynamics
• scientific article; zbMATH DE number 5260276
• Design of incentive contracts for service outsourcing under competition between two tour-guide service suppliers

Cited in

(4)

• Contract choice for upstream innovation in a finance‐constrained supply chain
• Marketing strategy selection of referral reward under social network: RRWS, RRMS, or dual strategy?
• Incentive design with customer satisfaction for business process outsourcing: multi-task vs. multi-agent
• The optimum prepaid monetary incentives for mail surveys

This page was built for publication: Customer satisfaction incentives with budget constraints

Report a bug (only for logged in users!)Click here to report a bug for this page (MaRDI item Q4624908)