Customer satisfaction incentives with budget constraints

DOI10.1111/ITOR.12259zbMATH Open1420.91214OpenAlexW2301796885MaRDI QIDQ4624908FDOQ4624908

Authors: Shiming Deng, Tian Wang, Xingjian Chang 

Publication date: 20 February 2019

Published in: International Transactions in Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1111/itor.12259

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zbMATH Keywords

principal-agent modelscustomer satisfactionincentive designreward risk diversification

Mathematics Subject Classification ID

Consumer behavior, demand theory (91B42)

Cited In (4)

• Contract choice for upstream innovation in a finance‐constrained supply chain
• Marketing strategy selection of referral reward under social network: RRWS, RRMS, or dual strategy?
• Incentive design with customer satisfaction for business process outsourcing: multi-task vs. multi-agent
• The optimum prepaid monetary incentives for mail surveys

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