Empirical study on the impact of third-party logistics service quality on customer loyalty

DOI10.3969/J.ISSN.0253-2778.2017.06.009MaRDI QIDQ4641104zbMATH OpenFDO

Authors Wei Yuan, Jin Fan, Dingtao Zhao, Minxian Zhang

Publication date 25 May 2018

Full work available at URL https://doi.org/10.3969/J.ISSN.0253-2778.2017.06.009

zbMATH Keywords

structural equation modelthird-party logisticscustomer loyaltycustomer satisfactionlogistics service quality

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Transportation, logistics and supply chain management (90B06)

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Cited in

(2)

• Quality risk in logistics outsourcing: a fourth party logistics perspective
• The relationship between service quality, customer satisfaction and customer loyalty: a study on the management consulting industry

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