The relationship between service quality, customer satisfaction and customer loyalty: a study on the management consulting industry

DOI10.1080/02522667.2005.10699655zbMATH Open1084.90021OpenAlexW2078949455MaRDI QIDQ5694545FDOQ5694545

Authors: I-Ming Wang, Chich-Jeh Shieh, Juimin Hsiao 

Publication date: 4 October 2005

Published in: Journal of Information and Optimization Sciences (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1080/02522667.2005.10699655

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Mathematics Subject Classification ID

Reliability, availability, maintenance, inspection in operations research (90B25)

Cites Work

• Proof of stability conditions for token passing rings by Lyapunov functions

Cited In (6)

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• Customer satisfaction for financial services: the role of products, services, and information technology
• Structural equation modeling of co-creation and its influence on the student's satisfaction and loyalty towards university
• Understanding the effects of loyalty program relational benefits, emotion elicitation, and self-disclosure on long-term customer relationship
• Empirical research on the impact of brand awareness on brand loyalty: the mediating role of brand image
• Empirical test of customer psychological perception on relationship benefits with customer participation

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