Forecasting call frequency at a financial services call centre

DOI10.1057/PALGRAVE.JORS.2601415MaRDI QIDQ4656707zbMATH OpenOpenAlexFDO

Authors

Publication date 14 March 2005

Published in The Journal of the Operational Research Society (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1057/palgrave.jors.2601415

zbMATH Keywords

forecastingadvertisingtelecommunicationsservice industry

Mathematics Subject Classification ID

Deterministic scheduling theory in operations research (90B35) Marketing, advertising (90B60)

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• The impact of special days in call arrivals forecasting: a neural network approach to modelling special days
• A comparison of univariate time series methods for forecasting intraday arrivals at a call center
• Workload forecasting for a call center: methodology and a case study

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