Forecasting call frequency at a financial services call centre

DOI10.1057/PALGRAVE.JORS.2601415zbMATH Open1139.90361OpenAlexW2039449865MaRDI QIDQ4656707FDOQ4656707

Author name not available (Why is that?)

Publication date: 14 March 2005

Published in: The Journal of the Operational Research Society (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1057/palgrave.jors.2601415

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zbMATH Keywords

forecastingadvertisingtelecommunicationsservice industry

Mathematics Subject Classification ID

Deterministic scheduling theory in operations research (90B35) Marketing, advertising (90B60)

Cited In (3)

• Forecasting demand for telecommunications products from cross-sectional data
• The impact of special days in call arrivals forecasting: a neural network approach to modelling special days
• Workload forecasting for a call center: methodology and a case study

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