Forecasting hourly peak call volume for a rural electric cooperative call center

DOI10.1002/FOR.1226zbMATH Open1397.62189OpenAlexW2141530527MaRDI QIDQ4687263FDOQ4687263

Authors: Tae Yoon Kim, Phil Kenkel, B. Wade Brorsen 

Publication date: 11 October 2018

Published in: Journal of Forecasting (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1002/for.1226

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zbMATH Keywords

Gaussian copulaextreme value theorydetermine staffing levels

Mathematics Subject Classification ID

Multivariate distribution of statistics (62H10) Applications of statistics (62P99)

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