Forecasting hourly peak call volume for a rural electric cooperative call center

DOI10.1002/FOR.1226MaRDI QIDQ4687263zbMATH OpenOpenAlexFDO

Authors Tae Yoon Kim, Phil Kenkel, B. Wade Brorsen

Publication date 11 October 2018

Published in Journal of Forecasting (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1002/for.1226

zbMATH Keywords

determine staffing levelsextreme value theoryGaussian copula

Mathematics Subject Classification ID

Multivariate distribution of statistics (62H10) Applications of statistics (62P99)

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