An overloaded multiclass FIFO queue with abandonments
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Publication:4904591
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- A skill based parallel service system under FCFS-ALIS -- steady state, overloads, and abandonments
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- On the analysis of the virtual waiting time in open queueing networks
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- Economies-of-scale in many-server queueing systems: tutorial and partial review of the QED Halfin-Whitt heavy-traffic regime
- Comparisons of ticket and standard queues
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- Diffusion Approximation for Efficiency-Driven Queues When Customers Are Patient
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