Measuring customer quality in retail banking

DOI10.1191/1471082X05ST092OAMaRDI QIDQ5313611zbMATH OpenOpenAlexFDO

Authors Martin Crowder, David J. Hand

Publication date 1 September 2005

Published in Statistical Modelling (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1191/1471082x05st092oa

zbMATH Keywords

predictionmaximum likelihoodlatent variablesrandom effectscredit cardsretail bankinggoodness of fitscorecardsloan defaultfinancial delinquency

Mathematics Subject Classification ID

Applications of statistics to actuarial sciences and financial mathematics (62P05)

Recommendations

• Good practice in retail credit scorecard assessment
• Statistical models for customer lifetime value
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• Statistical models for the Basel II internal ratings-based approach to measuring credit risk of retail products

Cites work

• scientific article; zbMATH DE number 2188755 (Why is no real title available?)
• Credit Scoring and Its Applications
• Modelling consumer credit risk
• Quantitative Methods in Credit Management: A Survey
• Supervised classification with structured class definitions.

Cited in

(7)

• A customer profiling framework for the banking sector
• Banking customer satisfaction evaluation: a three-way factor perspective
• scientific article; zbMATH DE number 2112519 (Why is no real title available?)
• A latent variable scorecard for neonatal baby frailty
• Customer satisfaction measurement in the private bank sector.
• A Two-Stage Approach for Improving Service Management in Retail Banking
• On approach for modelling of behavioural scoring

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