Measuring customer quality in retail banking

DOI10.1191/1471082X05ST092OAzbMATH Open1069.62083OpenAlexW1993276475MaRDI QIDQ5313611FDOQ5313611

Authors: Martin Crowder, David J. Hand 

Publication date: 1 September 2005

Published in: Statistical Modelling (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1191/1471082x05st092oa

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zbMATH Keywords

predictionmaximum likelihoodlatent variablesrandom effectscredit cardsretail bankinggoodness of fitscorecardsloan defaultfinancial delinquency

Mathematics Subject Classification ID

Applications of statistics to actuarial sciences and financial mathematics (62P05)

Cites Work

• Credit Scoring and Its Applications
• Title not available (Why is that?)
• Quantitative Methods in Credit Management: A Survey
• Supervised classification with structured class definitions.
• Modelling consumer credit risk

Cited In (7)

• A Two-Stage Approach for Improving Service Management in Retail Banking
• A customer profiling framework for the banking sector
• On approach for modelling of behavioural scoring
• Title not available (Why is that?)
• Customer satisfaction measurement in the private bank sector.
• Banking customer satisfaction evaluation: a three-way factor perspective
• A latent variable scorecard for neonatal baby frailty

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