Churn detection via customer profile modelling

DOI10.1080/00207540600632240zbMath1128.90558OpenAlexW1968928238MaRDI QIDQ5444425

Zhiguang Qian, Kwok-Leung Tsui, Wei Jiang

Publication date: 25 February 2008

Published in: International Journal of Production Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1080/00207540600632240

zbMATH Keywords

customer behaviourchurn activitiescustomer profile modelling

Mathematics Subject Classification ID

Operations research and management science (90B99)

Related Items (4)

Predicting customer churn: A systematic literature review ⋮ A robust latent CUSUM chart for monitoring customer attrition ⋮ Monitoring heterogeneous serially correlated usage behavior in subscription-based services ⋮ A framework of irregularity enlightenment for data pre-processing in data mining

Uses Software

• fda (R)

Cites Work

• Time series: theory and methods.
• Consistent detection of a monotonic trend superposed on a stationary time series
• Controlling multiple stream processes with principal components
• Model-Based Clustering, Discriminant Analysis, and Density Estimation
• The elements of statistical learning. Data mining, inference, and prediction

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