Analysis of call centre arrival data using singular value decomposition

DOI10.1002/asmb.598zbMath1089.62155MaRDI QIDQ5467289

Jianhua Z. Huang, Haipeng Shen

Publication date: 24 May 2006

Published in: Applied Stochastic Models in Business and Industry (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1002/asmb.598

zbMATH Keywords

data reduction; principal components; anomaly detection; forecasting call volume

Mathematics Subject Classification ID

62H25: Factor analysis and principal components; correspondence analysis

62H30: Classification and discrimination; cluster analysis (statistical aspects)

62P30: Applications of statistics in engineering and industry; control charts

62P99: Applications of statistics

90B99: Operations research and management science

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Cites Work

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