Analysis of call centre arrival data using singular value decomposition

DOI10.1002/ASMB.598MaRDI QIDQ5467289zbMATH OpenOpenAlexFDO

Authors Haipeng Shen, Jianhua Z. Huang

Publication date 24 May 2006

Published in Applied Stochastic Models in Business and Industry (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1002/asmb.598

zbMATH Keywords

principal componentsanomaly detectiondata reductionforecasting call volume

Mathematics Subject Classification ID

Factor analysis and principal components; correspondence analysis (62H25) Classification and discrimination; cluster analysis (statistical aspects) (62H30) Applications of statistics in engineering and industry; control charts (62P30) Applications of statistics (62P99) Operations research and management science (90B99)

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