Analysis of call centre arrival data using singular value decomposition

DOI10.1002/ASMB.598zbMATH Open1089.62155OpenAlexW2132172016MaRDI QIDQ5467289FDOQ5467289

Authors: Haipeng Shen, Jianhua Z. Huang 

Publication date: 24 May 2006

Published in: Applied Stochastic Models in Business and Industry (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1002/asmb.598

Recommendations

• scientific article; zbMATH DE number 1545337
• The singular value decomposition. Applied in the modelling and prediction of quasiperiodic processes
• Model Averaging and Dimension Selection for the Singular Value Decomposition
• The singular value decomposition theorem as common tool for several methods of data analysis
• scientific article; zbMATH DE number 2062252

zbMATH Keywords

principal componentsanomaly detectiondata reductionforecasting call volume

Mathematics Subject Classification ID

Factor analysis and principal components; correspondence analysis (62H25) Classification and discrimination; cluster analysis (statistical aspects) (62H30) Applications of statistics in engineering and industry; control charts (62P30) Applications of statistics (62P99) Operations research and management science (90B99)

Cites Work

• Title not available (Why is that?)

Cited In (13)

• Network exploration via the adaptive LASSO and SCAD penalties
• A scalable sparse Cholesky based approach for learning high-dimensional covariance matrices in ordered data
• Bayesian regularization for graphical models with unequal shrinkage
• Biwhitening Reveals the Rank of a Count Matrix
• Robust Inference of Manifold Density and Geometry by Doubly Stochastic Scaling
• Practical statistical methods for call centres with a case study addressing urgent medical care delivery
• Nested nonnegative cone analysis
• Extracting energetically dominant flow features in a complicated fish wake using singular-value decomposition
• Generalized SURE for optimal shrinkage of singular values in low-rank matrix denoising
• The impact of special days in call arrivals forecasting: a neural network approach to modelling special days
• Title not available (Why is that?)
• Functional singular spectrum analysis
• Workload forecasting for a call center: methodology and a case study

This page was built for publication: Analysis of call centre arrival data using singular value decomposition

Report a bug (only for logged in users!)Click here to report a bug for this page (MaRDI item Q5467289)