Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail

DOI10.1287/OPRE.2022.2262MaRDI QIDQ6155025zbMATH OpenOpenAlexFDO

Authors Antonio Moreno

Publication date 13 March 2024

Published in Operations Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1287/opre.2022.2262

zbMATH Keywords

abandonmentin-process delaysonline retailservice operationswebsite speed

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

Recommendations

• Strategies to improve customer service in delivery time slot management
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• Analysis and comparison of queues with different levels of delay information

Cited in

(2)

• Predicting and optimizing marketing performance in dynamic markets
• Transformer-based choice model: a tool for assortment optimization evaluation

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