Strategies to improve customer service in delivery time slot management

DOI10.1111/ITOR.13371MaRDI QIDQ6187235zbMATH OpenFDO

Authors Sara Martins, Pedro Amorim, Andreas Holzapfel

Publication date 31 January 2024

Published in International Transactions in Operational Research (Search for Journal in Brave)

zbMATH Keywords

vehicle routingattended home deliveryonline retailtime slot

Mathematics Subject Classification ID

Operations research, mathematical programming (90-XX)

Recommendations

• Service time window selection for attended home deliveries: a case study for urban and rural areas
• Optimizing time slot allocation in single operator home delivery problems
• Anticipative dynamic slotting for attended home deliveries
• Delivery service optimization when the information on the consumers' time values is asymmetric
• Challenges and opportunities in attended home delivery

Cites work

• An approximate dynamic programming approach to attended home delivery management
• Dynamic pricing of flexible time slots for attended home delivery
• Dynamic pricing of multiple home delivery options
• Heuristics for tactical time slot management: a periodic vehicle routing problem view
• Route-based approximate dynamic programming for dynamic pricing in attended home delivery

Cited in

(4)

• Service time window selection for attended home deliveries: a case study for urban and rural areas
• Air Passenger Preferences: An International Comparison Affects Boarding Theory
• Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail
• Service time and pricing decisions in online retailing with drop-shipping and guaranteed service framework

This page was built for publication: Strategies to improve customer service in delivery time slot management

Report a bug (only for logged in users!)Click here to report a bug for this page (MaRDI item Q6187235)