Strategies to improve customer service in delivery time slot management
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Publication:6187235
DOI10.1111/ITOR.13371MaRDI QIDQ6187235FDOQ6187235
Authors: Sara Martins, Pedro Amorim, Andreas Holzapfel 
Publication date: 31 January 2024
Published in: International Transactions in Operational Research (Search for Journal in Brave)
Recommendations
- Service time window selection for attended home deliveries: a case study for urban and rural areas
- Optimizing time slot allocation in single operator home delivery problems
- Anticipative dynamic slotting for attended home deliveries
- Delivery service optimization when the information on the consumers' time values is asymmetric
- Challenges and opportunities in attended home delivery
Cites Work
- An approximate dynamic programming approach to attended home delivery management
- Dynamic pricing of multiple home delivery options
- Route-based approximate dynamic programming for dynamic pricing in attended home delivery
- Dynamic pricing of flexible time slots for attended home delivery
- Heuristics for tactical time slot management: a periodic vehicle routing problem view
Cited In (4)
- Service time window selection for attended home deliveries: a case study for urban and rural areas
- Air Passenger Preferences: An International Comparison Affects Boarding Theory
- Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail
- Service time and pricing decisions in online retailing with drop-shipping and guaranteed service framework
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