Managerial insights from service industry models: a new scenario decomposition method
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Cites work
- A Class of Statistics with Asymptotically Normal Distribution
- A generic approach to measuring the machine flexibility of manufacturing systems
- A probabilistic model applied to emergency service vehicle location
- Core, least core and nucleolus for multiple scenario cooperative games
- Dynamic control of an \(M/M/1\) service system with adjustable arrival and service rates
- General foundations of high-dimensional model representations
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- Identification of a small reliable and efficient set of consistent scenarios
- On sensitivity estimation for nonlinear mathematical models
- On the Relative Importance of Input Factors in Mathematical Models
- Optimal pricing for service facilities with self-optimizing customers
- Parameter estimation in stochastic scenario generation systems
- Planning annualised hours with a finite set of weekly working hours and cross-trained workers
- Planning annualised hours with a finite set of weekly working hours and joint holidays
- Pricing and resource allocation in caching services with multiple levels of quality of service
- Queuing for expert services
- Scenario planning -- lessons for practice from teaching and learning.
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- Sensitivity analysis with finite changes: an application to modified EOQ models
- Solving the competitive discretionary service facility location problem
- The jackknife estimate of variance
- Tolerance sensitivity and optimality bounds in linear programming
- Towards ``zero abandonments in call center performance
- Using a MILP model to establish a framework for an annualised hours agreement
- Workforce scheduling with multiple objectives
Cited in
(4)- Methodology for determining the acceptability of system designs in uncertain environments
- On the consistency of Sobol indices with respect to stochastic ordering of model parameters
- Decision-based scenario clustering for decision-making under uncertainty
- New management policies to improve the effectiveness of multi-station service organizations
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