Consumer preference and service quality management with RFID

DOI10.1007/S10479-012-1082-9MaRDI QIDQ744698zbMATH OpenOpenAlexFDO

Authors Wei Zhou, Selwyn Piramuthu

Publication date 26 September 2014

Published in Annals of Operations Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1007/s10479-012-1082-9

zbMATH Keywords

RFIDknowledge-based systemreal-time customer service quality management

Mathematics Subject Classification ID

Individual preferences (91B08) Queues and service in operations research (90B22)

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Cites work

• RFID and item-level information visibility

Cited in

(3)

• RFID adoption strategy in a retailer-dominant supply chain with competing suppliers
• Integration of RFID and business analytics for trade show exhibitors
• Identification shrinkage in inventory management: an RFID-based solution

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