Consumer preference and service quality management with RFID

DOI10.1007/S10479-012-1082-9zbMATH Open1296.90032OpenAlexW1982013458MaRDI QIDQ744698FDOQ744698

Wei Zhou, Selwyn Piramuthu

Publication date: 26 September 2014

Published in: Annals of Operations Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/s10479-012-1082-9

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zbMATH Keywords

RFIDknowledge-based systemreal-time customer service quality management

Mathematics Subject Classification ID

Individual preferences (91B08) Queues and service in operations research (90B22)

Cites Work

• RFID and item-level information visibility

Cited In (2)

• RFID adoption strategy in a retailer-dominant supply chain with competing suppliers
• Identification shrinkage in inventory management: an RFID-based solution

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