Benchmarking with quality-adjusted DEA (Q-DEA) to seek lower-cost high-quality service: evidence from a U.S.bank application (Q863559): Difference between revisions

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+Service quality and operating efficiency synergies for management control in the provision of financial services: Evidence from Green bank branches
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+Cone ratio data envelopment analysis and multi-objective programming
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+Quantitative models for performance evaluation and benchmarking. Data development analysis with spreadsheets and DEA Excel solver. With CD-ROM
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+Publication:863559