Help desk center operating model as a two-phase queueing system (Q361699): Difference between revisions

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-Q291306
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+Olga S. Dudina
@@ Property / author: Olga S. Dudina / rank @@
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+MaRDI publication profile
@@ Property / MaRDI profile type: MaRDI publication profile / rank @@
+Normal rank
@@ Property / cites work @@
+A tandem retrial queueing system with two Markovian flows and reservation of channels
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+A repairable queueing model with two-phase service, start-up times and retrial customers
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+Applied Probability and Queues
@@ Property / cites work: Applied Probability and Queues / rank @@
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+Q3923308
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+Algorithms for the multi-server queue with phase type service
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+Queueing system \(MAP|PH|N|N+R\) with impatient heterogeneous customers as a model of call center
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+Multi-dimensional asymptotically quasi-Toeplitz Markov chains and their application in queueing theory
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