Capacity sizing in the presence of a common shared resource: Dimensioning an inbound call center. (Q1872998): Difference between revisions

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Latest revision as of 09:22, 30 July 2024

scientific article
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English
Capacity sizing in the presence of a common shared resource: Dimensioning an inbound call center.
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    Capacity sizing in the presence of a common shared resource: Dimensioning an inbound call center. (English)
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    19 May 2003
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    Queueing
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    Staff dimensioning
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    Resource sharing
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    Call center design
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