Customer Learning in Call Centers from Previous Waiting Experiences (Q4971572): Difference between revisions

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-.1287/opre.2018.1738
@@ Property / DOI: 10.1287/opre.2018.1738 / rank @@
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@@ Property / Wikidata QID @@
+Q129383589
@@ Property / Wikidata QID: Q129383589 / rank @@
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@@ Property / DOI @@
+.1287/OPRE.2018.1738
@@ Property / DOI: 10.1287/OPRE.2018.1738 / rank @@
+Normal rank