Optimal call center forecasting and staffing (Q5051169): Difference between revisions

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+Workload forecasting for a call center: methodology and a case study
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+Capacity Sizing Under Parameter Uncertainty: Safety Staffing Principles Revisited
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+Statistical Analysis of a Telephone Call Center
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+The mean deviation of the Poisson distribution
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+Normal rank
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+Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach
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+Staffing a call center with uncertain non-stationary arrival rate and flexibility
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+Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers
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+Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue
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