Customer Learning in Call Centers from Previous Waiting Experiences (Q4971572): Difference between revisions
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| Property / DOI: 10.1287/opre.2018.1738 / rank | |||
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Latest revision as of 15:29, 30 December 2024
scientific article; zbMATH DE number 7259324
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Customer Learning in Call Centers from Previous Waiting Experiences |
scientific article; zbMATH DE number 7259324 |
Statements
Customer Learning in Call Centers from Previous Waiting Experiences (English)
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12 October 2020
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abandonment
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Bayesian learning
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structural estimation
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