Improving Service by Informing Customers About Anticipated Delays (Q3116631)

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scientific article
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English
Improving Service by Informing Customers About Anticipated Delays
scientific article

    Statements

    title
    Improving Service by Informing Customers About Anticipated Delays (English)
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    author
    Ward Whitt
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    publication date
    12 February 2012
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    zbMATH Keywords
    service systems
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    telephone call centers
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    balking
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    Identifiers

    DOI
    10.1287/mnsc.45.2.192
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    zbMATH DE Number
    6005745
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