Abandonment versus blocking in many-server queues: asymptotic optimality in the QED regime (Q386345)

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Abandonment versus blocking in many-server queues: asymptotic optimality in the QED regime
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    Abandonment versus blocking in many-server queues: asymptotic optimality in the QED regime (English)
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    9 December 2013
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    many-server queues
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    call centers
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    Halfin-Whitt (QED) heavy-traffic regime
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    local-time process
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    diffusion processes and approximations
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    asymptotic optimality
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