Workload forecasting for a call center: methodology and a case study (Q965108)
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| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Workload forecasting for a call center: methodology and a case study |
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Workload forecasting for a call center: methodology and a case study (English)
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21 April 2010
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call centers
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QED regime
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square-root staffing
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forecasting arrival count
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exogenous variables
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