Mathematical models of service

DOI10.1016/0377-2217(95)00316-9zbMath0924.90052OpenAlexW2165819032WikidataQ122859930 ScholiaQ122859930MaRDI QIDQ1278234

Roland T. Rust, Richard D. Metters

Publication date: 22 February 1999

Published in: European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/0377-2217(95)00316-9

zbMATH Keywords

customer retentionservice qualityservicecustomer satisfactionreturn on quality (ROQ)service productivity

Mathematics Subject Classification ID

Related Items (1)

Customer attrition analysis for financial services using proportional hazard models

Cites Work

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• Measuring the efficiency of decision making units
• Partial likelihood
• Quantitative Methods in Credit Management: A Survey
• Notes: Categorical Outputs in Data Envelopment Analysis
• Airline Seat Allocation with Multiple Nested Fare Classes
• On the Use of Ordinal Data in Data Envelopment Analysis

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