Customer attrition analysis for financial services using proportional hazard models

DOI10.1016/S0377-2217(03)00069-9zbMath1106.91318WikidataQ29030316 ScholiaQ29030316MaRDI QIDQ1877036

Bart Larivière, Dirk Van den Poel

Publication date: 16 August 2004

Published in: European Journal of Operational Research (Search for Journal in Brave)

zbMATH Keywords

Cox regressionBankingMarketinghazard modelProportionalRetention modelling

Mathematics Subject Classification ID

Applications of statistics to economics (62P20) Auctions, bargaining, bidding and selling, and other market models (91B26) Marketing, advertising (90B60)

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Uses Software

• SAS

Cites Work

• Mathematical models of service
• Efficiency analysis in banking firms: An international comparison
• The attrition of volunteers
• Maintenance scheduling under age replacement policy using proportional hazards model and TTT-plotting
• Optimal design of syndicated panels: A mathematical programming approach
• Modeling survival data: extending the Cox model
• Bayesian neural network learning for repeat purchase modelling in direct marketing
• Biometrika Centenary: Survival analysis
• The shape of the hazard function for cancer incidence

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