Assessing the impact of derived behavior information on customer attrition in the financial service industry

DOI10.1016/j.ejor.2014.01.004zbMath1317.91060OpenAlexW2079286497MaRDI QIDQ2356275

Yanyan Li

Publication date: 29 July 2015

Published in: European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://strathprints.strath.ac.uk/49155/

zbMATH Keywords

data miningorthogonal polynomial approximationcustomer attritionderived behavior informationprobit-hazard model

Mathematics Subject Classification ID

Mathematical economics (91B99)

Related Items (1)

A new hybrid classification algorithm for customer churn prediction based on logistic regression and decision trees

Uses Software

• aML

Cites Work

• Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting
• Modeling churn using customer lifetime value
• A reference model for customer-centric data mining with support vector machines
• The attrition of volunteers
• Customer attrition analysis for financial services using proportional hazard models
• A hierarchical multiple kernel support vector machine for customer churn prediction using longitudinal behavioral data
• Quantitative models for direct marketing: A review from systems perspective
• Consumer finance: challenges for operational research
• Censored Data and the Bootstrap
• Impact of demographic and economic variables on financial policy purchase timing decisions

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