Computer assisted customer churn management: state-of-the-art and future trends
From MaRDI portal
Publication:878562
DOI10.1016/j.cor.2005.11.007zbMath1185.90119OpenAlexW1990788070MaRDI QIDQ878562
Ashutosh Tiwari, Rajkumar Roy, John Hadden, Dymitr Ruta
Publication date: 26 April 2007
Published in: Computers \& Operations Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1016/j.cor.2005.11.007
Related Items (3)
Supervised classification and mathematical optimization ⋮ Predictive analytics for customer repurchase: interdisciplinary integration of buy till you die modeling and machine learning ⋮ ADtreesLogit model for customer churn prediction
Cites Work
- Fuzzy Markov chains and decision-making
- Manufacturing lead-time rules: customer retention versus tardiness costs
- Asymptotics of cross-validated risk estimation in estimator selection and performance assess\-ment
- Measuring customer satisfaction using a collective preference disaggregation model
- Bayesian network classifiers for identifying the slope of the customer lifecycle of long-life customers.
- A methodology for dynamic data mining based on fuzzy clustering
- Customer attrition analysis for financial services using proportional hazard models
- A neural network model with bounded-weights for pattern classification
- Evaluation of decision trees: a multi-criteria approach
- Mining the customer credit using classification and regression tree and multivariate adaptive regression splines
- Investigating purchasing-sequence patterns for financial services using Markov, MTD and MTDG models
- Transformation radial basis neural network for relevant feature selection
- Knowledge discovery in a direct marketing case using least squares support vector machines
- Continuous-time hidden Markov models for network performance evaluation
- Customer satisfaction measurement in the private bank sector.
- Automated cellular modeling and prediction on a large scale
- Customer retention via data mining
This page was built for publication: Computer assisted customer churn management: state-of-the-art and future trends
