Computer assisted customer churn management: state-of-the-art and future trends

DOI10.1016/J.COR.2005.11.007MaRDI QIDQ878562zbMATH OpenOpenAlexFDO

Authors John Hadden, Ashutosh Tiwari, Rajkumar Roy, Dymitr Ruta

Publication date 26 April 2007

Published in Computers \& Operations Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1016/j.cor.2005.11.007

zbMATH Keywords

churn predictioncustomer churn managementsoft computing

Mathematics Subject Classification ID

Management decision making, including multiple objectives (90B50)

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Cites work

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• Transformation radial basis neural network for relevant feature selection

Cited in

(12)

• Predictive analytics for customer repurchase: interdisciplinary integration of buy till you die modeling and machine learning
• ADtreesLogit model for customer churn prediction
• Integrating OWA and data mining for analyzing customers churn in E-commerce
• Supervised classification and mathematical optimization
• Analysis of customer loss based on artificial immune system
• scientific article; zbMATH DE number 2080639 (Why is no real title available?)
• Predicting customer churn: A systematic literature review
• Predicting effective customer lifetime: an application of survival analysis for telecommunication industry
• Churn detection via customer profile modelling
• Customer retention via data mining
• Customer churn prediction using a novel meta-classifier: an investigation on transaction, telecommunication and customer churn datasets
• A personalized defection detection and prevention procedure based on the self-organizing map and association rule mining: Applied to online game site

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